Be Bold in 2021
Join our Fireside Chat to learn more about Remote Working strategies, Shared services and Customer Experience excellence in 2021.
Wednesday, January 20
10 am AEST | 11 am AEDT | 08 am PHST, SGP and HKT
Tuesday, January 19 - USA
3 pm East Coast | 7 pm West Coast
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Philippines Outsourcing Industry Market
Creative ways to forge ahead with remote working
News and Trends on business optimisation
Benefits and Challenges of a dynamic workforce
Our Panelists
Elena Palacios
President and CEO
Lexmark Cebu, Philippines
Strategic Supply Chain Executive and proactive business partner to senior management guiding the development of performance-driven, customer-driven and market-driven processes & organizations. Bilingual (Spanish/English) SSC, SCO director, executive consultant and advisor providing expertise in the design, development and delivery of Operations strategies, processes and organizational infrastructures that have improved productivity, increased efficiency, enhanced quality and strengthened financial results.
Elena was named an Outstanding Leader in Asia for the 2020 Asia Corporate Excellence and Sustainability (ACES) Awards.
Alex Huntley
Head Of Customer Experience
Booktopia
Alex has 15 years of customer service, sales and operations leadership experience in eCommerce, B2C, B2B and BPO operations with proven success with driving customer satisfaction improvement and with NPS methods. He has a track record of developing high-performing and engaged teams with a culture of excellence. Extensive contact centre operational and technical expertise, including e-commerce and hosted technologies with experience managing complex projects with many stakeholders. He is COPC trained and experienced applying LEAN Six-Sigma and CSIA standards and am passionate about developing great culture and delivering an outstanding customer experience.
Michael McCullough
Managing Director
KMC Group
As Managing Director of KMC Group (Philippines), he manages the Commercial Real Estate brokerage team handling major tenant representation assignments. He has built important relationships to assist foreign clients with government agencies such as the Philippine Economic Zone Authority (PEZA) & the Board of Investments (BOI) so that our clients receive the proper tax incentives for their investments into the Philippines. A large part of his commercial real estate experience is in advising multinational companies on their real estate needs for various locations in the Philippines, including next wave cities. He is also a founder of KMC Solutions, which is a service provider and incubator to some of the largest multinational Business Process Outsourcing (BPO) companies locating in the Philippines.
The hosts
Michael Lobb
Managing Director
Teamscāl
Michael loves turning new ideas into reality when it comes to technology. With experience in many sectors – including finance, healthcare, travel, local and federal government and technology – he can help to add business value to your technology investment.
For the past seven years, he has been building a high performing technology team to take on software development projects that increase value, improve people’s lives and are run by people that he respects and enjoys working with.
Anthony Bowers
Founder and CEO
Tallant Asia
With more than 20 years experience in Asia, predominately in China & The Philippines, Anthony is an HR & BPO expert in the region. Anthony has built dozens of high-performing teams based in the Philippines for clients around the globe.
He is extremely adept at working in cross-cultural teams and loves to motivate and get the best out of people. He has a natural ability to build lasting relationships, whether with clients, suppliers, staff or management.