Be Bold in 2021
Join our Fireside Chat to learn more about Remote Working strategies, Shared services and Customer Experience excellence in 2021.
Wednesday, January 20
10 am AEST | 11 am AEDT | 08 am PHST, SGP and HKT
Tuesday, January 19 - USA
3 pm East Coast | 7 pm West Coast
Philippines Outsourcing Industry Market
Creative ways to forge ahead with remote working
News and Trends on business optimisation
Benefits and Challenges of a dynamic workforce
Head Of Customer Experience
Alex has 15 years of customer service, sales and operations leadership experience in eCommerce, B2C, B2B and BPO operations with proven success with driving customer satisfaction improvement and with NPS methods. He has a track record of developing high-performing and engaged teams with a culture of excellence. Extensive contact centre operational and technical expertise, including e-commerce and hosted technologies with experience managing complex projects with many stakeholders. He is COPC trained and experienced applying LEAN Six-Sigma and CSIA standards and am passionate about developing great culture and delivering an outstanding customer experience.
Michael loves turning new ideas into reality when it comes to technology. With experience in many sectors – including finance, healthcare, travel, local and federal government and technology – he can help to add business value to your technology investment.
For the past seven years, he has been building a high performing technology team to take on software development projects that increase value, improve people’s lives and are run by people that he respects and enjoys working with.